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Call 111 - When it is less urgent than 999

Other Information

Freedom of Information  -  Freedom of Information Act 2000

Under the Freedom of Information Act the public have a right to access certain information held by public bodies.  West Wight Medical Practice follows the model scheme for GP practices approved by the Information Commissioner. The information covered is included in the classes of information mentioned below:

Classes of Information

Class 1 - Who we are and what we do

Organisational information, structures, locations and contacts.

Class 2 - What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audits

Class 3 - What our priorities are and how we are doing

Strategies and plans, performance indicators, audits, inspections and reviews.

Class 4 - How we make decisions

Decision making processes and records of decisions.

Class 5 - Our Policies and procedures

Current written protocols, policies and procedures for delivering our services and responsibilities.

Class 6 - Lists and registers

Class 7 - The services we offer

Information about the services we offer, including leaflets, guidance and newsletters produced for the public.

Information can be accessed via the website, practice leaflet or on request in writing by contacting the Practice Manager, Brookside Surgery, Freshwater.   By law we have to respond to requests within 20 working days and some requests for information may be subject to a fee.  The disclosure of personal data is subject to the Data Protection Act.

Violence and Aggression

This practice does not tolerate violence or aggression in any form. A patient committing an act of violence or aggression will be reported to the police and he/she will be removed from our list of patients.

Alternative arrangements for the care of violent or aggressive patients will be provided by the IOW CCG.

Fees for Private Work

There are some types of certificates, forms and medical examinations which are not covered by your doctor’s duties for the NHS. These are typically matters relating to insurance policies and claims, legal matters, fostering and adoption, driving licensing, private letters, statements of fact, fitness to attend etc etc. The practice will decide if we will undertake them and we will charge accordingly. Please ask at reception for a list of current fees for non-NHS work.

Please be aware that you may be asked to pay the charge BEFORE any work is undertaken or completed.

The practice reserves the right to refuse to undertake any work which is not covered by the NHS contract.

Social Services

Ring the Cowes Social Services Centre on 291144 to contact the Care Manager and Community Care Officers attached to the West Wight practice.

NHS 111 Service

NHS 111 is designed to make it easier for you to access local NHS Healthcare Services, but it is not a 999 emergency. NHS 111 is free to call.

You should use the NHS 111 service if you urgently need medical help or advice but it is not a life-threatening situation. You should call 111 if:

  • It is not a 999 emergency
  • You think you need to go to A&E or another NHS urgent care service

For less urgent health needs, you should still contact your GP in the usual way during opening hours.

For immediate, life-threatening emergencies, such as loss of consciousness, severe chest pain, serious accidents or serious loss of blood, call 999 or visit A&E.

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