We have many different kinds of appointments at the surgery, which may be with a GP, Nurse Consultant, Advanced Nurse Practitioner, Practice Nurse, Pharmacist, Health Care Assistant or Phlebotomist.
This means that it is really important that the right kind of appointment with the right person is made for you.
If you need an appointment at the surgery there are a number of ways you can do this:
- Telephone - you can telephone the surgery on 01983 758998 and press option 1 to make an appointment
- In person - you can visit reception at either Brookside Health Centre or our Yarmouth Surgery to make an appointment.
- Online - via Patient Online Services (POS)
If you need an appointment the same day you will be asked by the receptionist for a brief indication of the reason you need to see a clinician. This is so that you can be seen by the most appropriate Clinician on that day. The receptionist does not need to know all the details, just a couple of words. This information will be put on your appointment booking so that the Clinician has a brief idea of why you need to be seen.
If you don’t need an appointment urgently you will be offered a future dated appointment with an appropriate Clinician as they are available.
Alternatively if you don’t need an appointment you can request a telephone call from one of our clinicians, depending on the matter.
It is not always possible to see a preferred Clinician at a date and time convenient to you. If this is the case you will be offered an alternative appointment with a Clinician who will be able to see and treat you.
We require everyone to treat our receptionists and staff with dignity and respect at all times. Any callers who fail to do so will have the call terminated without warning.
If you have made an appointment you need to arrive a few minutes before your appointment is due to start. If you are late for your appointment you will have to make another appointment as the Clinician will not be able to shorten another patient's appointment to accomodate you.
If you find that you are unable to keep an appointment it is very important that you contact us to CANCEL your booked appointment with as much notice as possible. This means that the clinicians’ time is not wasted and another patient will be able to make use of that appointment. You can cancel an appointment by telephone or in person, or if you have booked an appointment online you will be able to cancel it online.
Brookside Health Centre offers appointments for patients on Monday and Thursday evenings. These are usually with our ANPs and can be booked in advance.
Patient Online Services (POS)
If you have not already registered for this service please fill in a short form in reception or download a copy from our Online Services page. You will need to bring two forms of ID - one has to have your photo (passport/driving licence) and the other has to have your current address (utility bill/bank statement etc less than 3 months old). You can access an increasing number of appointments with our nurses, phlebotomist, advanced nurse practitioners and health care assistants through POS.
We will also be introducing a number of pre-bookable GP appointments online in due course. Through POS you can also request repeat medication, view your medical record and check for recent test results.